--- description: Fictional two-page nonprofit program director leadership resume template: resume theme: exam-compact paper: us-letter margins: normal fontSize: 10 lineSpacing: 0.68 titlePage: false toc: false headingNumbers: false equationNumbers: false columns: 1 header: "" footer: "" language: en-US --- # Servilia Cassia Philippi Harbor, Washington | 206-555-0156 | servilia.cassia@example.com | linkedin.example.com/in/servilia-cassia ## Nonprofit Program Director Program leader with 12 years of experience designing, funding, operating, and evaluating community education and workforce programs. Leads managers and cross-sector partnerships, connects budgets to service commitments, and presents outcome evidence and delivery risk clearly to boards, funders, staff, and community partners. ## Leadership Portfolio - **Programs:** four regional education and workforce programs serving 3,200 participants annually through 17 delivery partners. - **People:** 18 staff across program, evaluation, and partnership functions, including four direct-report managers. - **Resources:** $6.2M annual operating portfolio funded through public grants, foundations, and service contracts. - **Performance:** 91% of contracted milestones completed on time in fiscal 2025; all restricted grants reconciled without questioned costs. ## Professional Experience ### Program Director | Cinna Community Collaborative | Philippi Harbor, WA *January 2021-Present* - Set strategy, annual operating plans, staffing, budgets, partner agreements, and outcome measures for four programs spanning youth career exploration, adult credential completion, digital access, and employer-connected training. - Reorganized program ownership around accountable managers and shared intake, referral, and reporting standards; on-time milestone completion increased from 74% to 91% over two fiscal years. - Negotiated scopes, data-sharing terms, and delivery plans with 17 schools, colleges, community organizations, and employers while keeping participant consent and minimum-necessary data use explicit. - Secured and renewed $8.4M in multiyear public and foundation awards by coordinating program design, budgets, evaluation plans, partner commitments, and board approval. - Introduced monthly forecast-to-actual reviews linking staffing, vendor, participant-support, and restricted-fund decisions; closed a projected $310,000 program gap without reducing committed participant seats. - Partnered with an external evaluator to define implementation and outcome measures, interpret limits in comparison data, and revise services without overstating attribution. - Prepare quarterly board materials on reach, outcomes, budget variance, delivery risk, staffing, safeguarding, and corrective action. ### Senior Program Manager | Portia Learning Network | Tiber Hollow, OH *July 2016-December 2020* - Managed a $2.1M after-school and summer learning portfolio delivered at 12 sites by 34 staff and seasonal instructors. - Rebuilt site-launch checklists, staffing thresholds, training, incident escalation, and attendance reconciliation after rapid expansion; all 12 sites opened on schedule the following year. - Established a partner scorecard covering enrollment, attendance, staffing stability, participant feedback, safeguarding, and invoice accuracy; used results for support plans and renewal decisions. - Co-designed a supervisor academy with scenario practice and observation feedback; first-year manager retention increased from 67% to 83% across two cohorts. - Supervised five program managers and coached them on planning, feedback, performance documentation, budget ownership, and partner communication. ::pagebreak[] ### Program Manager | Portia Learning Network | Tiber Hollow, OH *August 2013-June 2016* - Coordinated tutoring and family-learning services for 480 participants across five community sites, maintaining schedules, supplies, attendance records, and partner communication. - Standardized referral and follow-up records, reducing unresolved participant-support handoffs from 19% to 7% during the final program year. - Recruited, trained, and scheduled 46 volunteer tutors; introduced structured session plans and monthly skill workshops based on observation evidence. ## Governance, Funding, and Evaluation - Public and private grant development, restricted-fund stewardship, contract deliverables, board reporting, partner due diligence, risk registers, and corrective-action plans. - Logic models, implementation measures, participant feedback, disaggregated reporting, data-quality review, and responsible interpretation of nonexperimental outcomes. - Community advisory facilitation, school and employer partnerships, vendor selection, memorandum-of-understanding development, and executive presentations. - Built a quarterly portfolio review that joined program reach, delivery milestones, staffing capacity, budget variance, safeguarding incidents, and corrective actions in one decision record. - Standardized grant-start meetings and closeout reviews across program, finance, evaluation, and partnership teams; clarified evidence owners before reporting deadlines. - Presented funding scenarios to board and executive committees, separating committed services, restricted resources, operating risk, and decisions that required governance approval. ## Community Leadership **Board treasurer** | Cassius Food Access Fund | 2022-Present - Chair finance review for a fictional volunteer board; improved monthly reporting of cash position, restrictions, commitments, and forecast assumptions. - Partner with the executive director and treasurer to prepare the annual budget, review internal controls, and translate material variances for nonfinancial board members. **Mentor** | Emerging Program Leaders Circle | 2019-Present - Provide quarterly coaching to early-career nonprofit managers on supervision, project planning, stakeholder communication, and sustainable workload design. - Developed reusable coaching cases on difficult feedback, partner escalation, workload tradeoffs, and decisions that should be documented or elevated. ## Education and Professional Development **Master of Public Administration** | Capitol Sound University | 2018 **B.A., Sociology** | Northern Forum College | 2013 Results-Based Accountability Practitioner Workshop | 2025 Nonprofit Finance and Restricted Funds Certificate | 2023 Trauma-Informed Program Leadership Institute | 2022 ## Systems **Platforms:** Salesforce Nonprofit Cloud | Airtable | Power BI | Asana | Microsoft 365 | Google Workspace **Management practice:** portfolio planning | restricted-budget monitoring | grant and contract reporting | outcome measurement | partner due diligence | risk and corrective-action tracking